Valid from 11/07/2023
Protection of Personal Data in accordance with Decree No. 13/2023/ND-CP on the protection of personal data (“BVDLCN”) issued by the Government as well as at the request of many Customers.
During the course of the Customer's transactions at the website/app of ORGANICA INVESTMENT JOINT STOCK COMPANY (hereinafter referred to as "Platform"), ORGANICA INVESTMENT JOINT STOCK COMPANY (hereinafter referred to as "ORGANICA") may collect collect some of your personal information in accordance with the terms below:
1. Scope of information collected:
1.1. To place an order at the Platform (create an order, leave a review comment, contact us...), you may be required to leave us information, including: Email, Full name, Phone number, address and other personal information necessary from time to time (“Personal Information”). All declared information must be accurate and legal, ORGANICA is not responsible in case the information provided by the Customer is incorrect.
1.2. The Platform may also collect information about the number of visits, including the number of pages you view, the number of links (links) you click and other information related to connecting to the ORGANICA site. We also collect information that the Web browser (Browser) that the Customer uses when accessing the Platform, including: IP address, Browser type, language used, time and addresses that Browser access to.
2. Purpose of information use: The information collected by the Platform from the Customer will be used in the following scope:
2.1. Order processing: call/text to confirm the order, notify about order status & delivery time, confirm order cancellation (if any).
2.2. Send open letters/thank you letters, introduce new products, new services or promotions of ORGANICA.
2.3. Resolve complaints.
2.4. Information on awarding prizes to Customers when winning prizes.
2.5. Surveys to take better care of Customers.
2.6. Confirmation of technical information and confidentiality of Customer information.
2.7. Cases that are required by a competent state agency, or are required to be provided in accordance with law.
2.8. Other reasonable purposes to serve the Customer.
3. Information storage time:
The data will be stored until there is a request to delete it from the Customer, unless it is prohibited by law to delete it. Remaining in all cases Customer Personal Information will be kept confidential and stored on the server of the Platform.
4. The parties may access your Personal Information:
Your personal information is absolutely confidential by ORGANICA under this Policy and is only shared with the following Parties for the purposes stated in section 2:
4.1. Delivery, telecommunications, internet messaging service providers, etc. that ORGANICA cooperates with from time to time in order to carry out the work according to the scope stated in section 2; and/or
4.2. Other third parties if agreed by the Customer from time to time.
5. How to handle Personal Information:
The Customer's personal information collected through the Customer's activity on the Platform will be stored in a third-party system and secured under the management of ORGANICA.
6. Customer's rights to Personal Information: Customer has full rights as prescribed by law with respect to his/her Personal Information.
6.1. Customer has the right to access, correct or delete Personal Information in the following ways:
Log in to the Customer information management page, self-edit or delete Customer's information.
Calling the hotline 0901 82 86 89 ORGANICA will assist in adjusting information or deleting information if there is a basis to determine that the personal information provided by the Customer or requested to be corrected/deleted is correct.
Leave comments or send suggestions directly from the Platform, ORGANICA checks the information and contacts the Customer to confirm the information and edit/delete the Customer information when the information has been fully verified. enough and correct.
6.2. In addition to exercising the rights to Personal Information already established at the Platform as set out in section 6.1, for other rights, the Customer may send a written request to email to specify the request. bridge. After receiving the Customer's request, ORGANICA informs the Customer to consider in advance the limitations, consequences, and damages that may occur if the Customer's requirements are complied with before making such request. Email to receive requests: Organica@organica.vn
7. Potential consequences, unwanted damage when processing Personal Information:
7.1. Consequences: Personal information is disclosed to other entities without the consent of the Customer; or a third party may access Personal Information and use it for other purposes without the consent of the Customer.
7.2. Potential unexpected damage: loss of property; or the honor and reputation of the Customer is infringed.
7.3. Consequences, other damages that ORGANICA cannot foresee due to objective causes.
8. General terms:
ORGANICA reserves the right to modify and update this Policy at any time as necessary, the update will be published on the Platform and will be